OUR ROLECNI’s role is to represent the State of Queensland on the Airport Link, Northern Busway (Windsor to Kedron) and Airport Roundabout Upgrade projects. This means we have a role in ensuring TJH, as the construction contractor, complies with the requirements of the Project Deed and the Coordinator-General’s conditions. If your complaint or enquiry falls outside of the scope of these documents, CNI will do our best to assist you but may need to redirect you to another organisation.
COMPLAINTS PROCESSIf you have an enquiry or complaint about the construction of the projects (eg. noise impacts, construction traffic), please contact the construction contractor Thiess John Holland on their 24-hour hotline 1800 721 783 or contactus@tjh.com.au
If you have an enquiry or complaint about the operation of the tollroad (eg. tolling products, paying tolls), please contact BrisConnections on 1300 11 33 30 or via the enquiry form on their website at www.airportlinkm7.com.au
If you are unsure who to contact or if you are not satisfied with the response provided by Thiess John Holland or BrisConnections, you can contact to CNI by calling 1800 990 038 (freecall, business hours) or by email to info@cni.qld.gov.au
If you believe the response provided by CNI is not adequate, you may escalate the complaint to the Coordinator-General for investigation by completing and submitting an online form, or emailing complaints@dip.qld.gov.au
Complaints or enquiries about environment-related matters (eg. noise, air quality) can be made directly to the Department of Environment and Resource Management by calling 13 74 68 or by email to dermcomplaints@derm.qld.gov.au
COMPLAINTS GUIDELINESTo enable CNI to ensure a high standard of service to all stakeholders and meet our occupational health and safety and duty of care obligations to our staff, the following guidelines apply to CNI staff and stakeholders who contact us with enquiries or complaints.
It is the responsibility of CNI to:
If CNI does not meet its responsibilities, stakeholders can follow the complaints escalation process outlined above.
It is the responsibility of our stakeholders to:
PRIVACY STATEMENTCNI will endeavour to protect and secure all personal information that you submit to in relation to this complaints management process.
CNI may, where necessary, provide your details to the State Government agencies involved in the Airport Link, Northern Busway (Windsor to Kedron) or Airport Roundabout Upgrade projects or contractors working for CNI in relation to your particular complaint.
CNI will not sell, distribute, or give your personal information to any third party without your knowledge and consent other than as described in this Privacy Statement.
COMPLAINTS PROCESSIf you have an enquiry or complaint about the construction of the projects (eg. noise impacts, construction traffic), please contact the construction contractor Thiess John Holland on their 24-hour hotline 1800 721 783 or contactus@tjh.com.au
If you have an enquiry or complaint about the operation of the tollroad (eg. tolling products, paying tolls), please contact BrisConnections on 1300 11 33 30 or via the enquiry form on their website at www.airportlinkm7.com.au
If you are unsure who to contact or if you are not satisfied with the response provided by Thiess John Holland or BrisConnections, you can contact to CNI by calling 1800 990 038 (freecall, business hours) or by email to info@cni.qld.gov.au
If you believe the response provided by CNI is not adequate, you may escalate the complaint to the Coordinator-General for investigation by completing and submitting an online form, or emailing complaints@dip.qld.gov.au
Complaints or enquiries about environment-related matters (eg. noise, air quality) can be made directly to the Department of Environment and Resource Management by calling 13 74 68 or by email to dermcomplaints@derm.qld.gov.au
COMPLAINTS GUIDELINESTo enable CNI to ensure a high standard of service to all stakeholders and meet our occupational health and safety and duty of care obligations to our staff, the following guidelines apply to CNI staff and stakeholders who contact us with enquiries or complaints.
It is the responsibility of CNI to:
- deal with complaints professionally, efficiently and impartially
- keep complainants informed of the progress and outcome of enquiries
- provide clear reasons for our responses to enquiries and complaints
- treat complainants with courtesy and respect
If CNI does not meet its responsibilities, stakeholders can follow the complaints escalation process outlined above.
It is the responsibility of our stakeholders to:
- clearly identify the issues of the complaint or enquiry, or ask for help from CNI staff to do this
- give CNI all the available information about the complaint in an organised format at the time of making the complaint
- cooperate with CNI’s enquiries or investigations
- treat CNI staff with courtesy and respect
PRIVACY STATEMENTCNI will endeavour to protect and secure all personal information that you submit to in relation to this complaints management process.
CNI may, where necessary, provide your details to the State Government agencies involved in the Airport Link, Northern Busway (Windsor to Kedron) or Airport Roundabout Upgrade projects or contractors working for CNI in relation to your particular complaint.
CNI will not sell, distribute, or give your personal information to any third party without your knowledge and consent other than as described in this Privacy Statement.
