Complaints Process
BrisConnections was appointed by the State of Queensland to deliver the Airport Link, Northern Busway (Windsor to Kedron) and Airport Roundabout Upgrade Projects. BrisConnections has contracted Thiess John Holland to design and construct the project.
As part of this agreement, BrisConnections and Thiess John Holland must provide a transparent system through which enquiries and complaints made by individuals, businesses and community organisations are logged and addressed. This system is in place and includes a 24-hour Community Hotline which is operated by the project’s construction company Thiess John Holland.
Please call 1800 721 783 (freecall) or email contactus@tjh.com.au. A member of Thiess John Holland’s community relations team will respond to your call as soon as possible.
Details on the numbers of enquiries and complaints are published each month on the project website www.brisconnections.com.au.
City North Infrastructure (representing the State Government) also provides an information line 1800 990 038 and email info@cni.qld.gov.au. You can contact CNI between 8:30am to 5:00pm Monday to Friday.
In some cases, concerns or issues can be raised with Government Agencies or relevant organisations who have responsibility for monitoring aspects of the project’s activities. These include:
- Office of the Coordinator-General www.dip.qld.gov.au/coordinator-general
- The jurisdiction for the project conditions including community engagement and urban mitigation.
- Department of Environment and Resource Management (EPA) www.epa.qld.gov.au
- The authority for noise, vibration, air quality, water, dust and cultural heritage.
- Department of Transport and Main Roads www.mainroads.qld.gov.au
- The authority for traffic management.
- Brisbane City Council www.brisbane.qld.gov.au
- The jurisdiction for building works, traffic management and ground/surface water.
Last Updated: 1 March 2010