- Q How can community members raise complaints about the project?
- A If you have an enquiry or complaint about the construction of the
projects (eg. noise impacts, construction traffic), please contact the
construction contractor Thiess John Holland on their 24-hour hotline
1800 721 783 or contactus@tjh.com.au
If you have an enquiry or complaint about the operation of the tollroad (eg. tolling products, paying tolls), please contact BrisConnections on 1300 11 33 30 or via the enquiry form on their website at www.airportlinkm7.com.au
If you are unsure who to contact or if you are not satisfied with the response provided by Thiess John Holland or BrisConnections, you can contact to CNI by calling 1800 990 038 (freecall, business hours) or by email to info@cni.qld.gov.au
If you believe the response provided by CNI is not adequate, you may escalate the complaint to the Coordinator-General for investigation by emailing complaints@dip.qld.gov.au
Complaints or enquiries about environment-related matters (eg. noise, air quality) can be made directly to the Department of Environment and Resource Management by calling 13 74 68 or by email to dermcomplaints@derm.qld.gov.au - Q Who do I contact for more information on the projects?
- A
The project has a Visitor Information Centre, located at Centro Lutwyche shopping centre (access via Lutywche Road, next to the Commonwealth Bank). The Visitor Centre includes 3D architectural models, project maps and video flythroughs. The opening hours are:
- Tuesday 10am- 4pm
- Wednesday 10am - 4pm
- Thursday 10am - 4pm
- Friday 10am - 4pm
Information is also available on:
- Project website at www.brisconnections.com.au
- 24 hour project hotline: 1800 721 783 (freecall)
- Email: contactus@tjh.com.au
- Signing up to SMS and email notifications via the project website at www.brisconnections.com.au
City North Infrastructure (representing the State Government) also provides an information line on 1800 990 038 (freecall). You can contact CNI between 8:30am to 5:00pm Monday to Friday.
For property related enquiries the CNI property team can be contacted during business hours on 1800 79 41 88 (freecall).
Email enquiries may also be directed to info@cni.qld.gov.au
- Tuesday 10am- 4pm
- Q Does CNI provide any support services, such as counselling?
- A CNI can provide local residents and business people with access to an independent and confidential counselling service. This free service is available by contacting our hotline on 1800 900 038.
